Frequently Asked Questions

How do I get more information about pricing and availability?

Please contact our rental office at 613-227-1161, or email lunenhaus@ncrpm.com with any questions you might have! Our team will be happy to help find your ideal rental.

What building amenities are included at Lunen Haus?

Enjoy our in-building amenity spaces: a gym in each of our buildings, bicycle storage, as well as two common rooms designed for multipurpose use for all your lounging and working needs.
Here at Lunen Haus you can enjoy a top of the line Internet package, on us! We’ve included Rogers Ignite 1GB Unlimited High-Speed Internet in your apartment package.

Are tenants allowed to have pets?

We believe that pets are an important part of the family!
We abide by the Ottawa Animal Care and Control (By-law No. 2003-77). Feel free to contact us for more information.

What utilities are included?

Water is included, Hydro is extra.
Residents are responsible for electricity, a fraction of which powers the heat pump that acts as both a furnace and air conditioning unit to the apartment.

What appliances are included?

Complimenting our custom Italian kitchens, your suite will include beautiful stainless steel appliances: fridge, stove, microwave and dishwasher.
In addition, from the comfort of your suite, you will have the luxury of using your own full-sized washer and dryer.

Do all suites include window coverings?

Yes!

Is parking offered on the premises?

Lunen Haus offers underground parking at an additional monthly cost. Spaces are limited, please contact the office to confirm the status of available spaces.

What about visitors parking?

Of course!
Plenty of outdoor visitor parking is provided; in cooperation with Smart Parking you can register and pay for your guests.

Do you have a pool?

We do not have a pool.

Do you have a rooftop patio?

We do not have a rooftop patio.

Are BBQs permitted?

Charcoal and Gas BBQs are not allowed due to our Fire Safety Standards.
Electric barbecues are a great alternative, and we’ve prepared an outlet on each balcony for you!

Are storage lockers and bike storage available?

Yes!
Plenty of bicycle storage is available and basement storage lockers are available for a monthly fee. For more information please contact our team.

What kind of maintenance is offered?

At Lunen Haus, we strive to provide prompt service for any maintenance issues or service requests. We greatly appreciate your reporting of preventative maintenance issues, and will make it easy for you to submit requests online and by mobile. Staff will also be on site to assist with your questions and requests.

What are my rent payment options?

We accept Interac e-Transfer payments and Pre-Authorized Debits from your bank account so you will never have to worry about office hours or running out of cheques.

What is the minimum length for a lease?

Residential Tenancy Agreements with Lunen Haus are for a minimum of one year. We want you to love and live in your new home at Lunen for a long time!